You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed once your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a partial refund or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact processing time may vary depending on your financial institution.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to ensure the refund hasn't been processed. Some financial institutions may take additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists, contact our customer service team with your order details, and we will investigate the matter further.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 2507 R Street Southeast, Washington, DC
E-Mail: [email protected]
Phone: +15765336434
